Purchasing from Great Ocean Wetsuits is easy: browse the products via the top menu sections or click on the search icon (top right) and enter keyword(s) to search for a specific item or feature. When you have selected an item you wish to purchase, click "Add to Cart". To complete the purchase, click on the shopping cart icon on the top right hand corner of the screen. This will take you through to the checkout process, where you will enter your shipping address and payment method.

ALL REGIONS BUT AUSTRALIA: 

We accept Visa, MasterCard, American Express and PayPal. When selecting PayPal at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will return to Greatoceanwetsuits.com for your order confirmation. 

At Great Ocean Wetsuits, your personal online security is important to us. We use the latest SSL encryption technology to protect any information you input from interception by outside parties. All orders are processed through a secure checkout system provided by Stripe and PayPal. Great Ocean Wetsuits is committed to maintaining the highest levels of security and protection against fraud with the latest security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.  

AUSTRALIAN CUSTOMERS: 

We accept Visa, MasterCard, American Express, PayPal and AfterPay (for Australian orders only). When selecting PayPal at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will return to Great Ocean Wetsuits.com for your order confirmation. 

Orders placed by AfterPay are subject to their terms and conditions. 

At Great Ocean Wetsuits, your personal online security is important to us. We use the latest SSL encryption technology to protect any information you input from interception by outside parties. All orders are processed through a secure checkout system provided by Stripe, PayPal and AfterPay. Great Ocean Wetsuits is committed to maintaining the highest levels of security and protection against fraud with the latest security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. 

All orders are shipped from AUSTRALIA. 

AUSTRALIAN ORDERS: All Australian orders are GST inclusive. 

INTERNATIONAL ORDERS: Import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office. 

Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your cart before checking out.  

If your order has already been processed or shipped and you wish to return or exchange an item, please fill out the 'contact us form' here to request for a Return Authorisation for the products you do not wish to keep once you receive your order. 

We have a 30-days return policy upon receipt of the order subject to the following terms and conditions: 

• Item(s) must be unworn and still bearing the original label and in its original purchase condition. 
• Item(s) purchased as a set or free gift with purchase must be returned as a set. 
• Item(s) marked as *final sale are only eligible for store credit or exchanges unless item(s) received are faulty. 
• Shipping cost associated with the return of the item(s) will not be covered by Great Ocean Wetsuits unless free returns are eligible for your country. 
• Exchanges are subjected to product availability at the time of receipt of return order. 

Returns requested outside of this period will be accepted at the discretion of Great Ocean Wetsuits, and you will be issued with store credit for the value of the returned items, valid for 12 months from the date the return is received. Returns that are damaged or altered may not be accepted and may be sent back to the customer. 

Simply request a return using the Customer Service contact form, and instructions will be emailed to you. 

Your refund will either be issued to the original payment method used to place the order or in the form of store credit. Shipping cost associated with the return of the product will not be refunded unless your item(s) are faulty. 

All refunds only cover the cost of the items purchased. Any shippping or freight cost incurred by the customer will not be refunded. 

INTERNATIONAL CUSTOMERS: customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly. 

Please note that it can take up to 10 business days for the refund to appear in your account. 

We aim to dispatch all orders within two-three business day. For more information on order shipments, please refer to our shipping information page. 

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Great Ocean Wetsuits is not responsible for any delays caused by destination customs clearance processes.  

Once your order has been shipped, you will receive an email confirmation of your order with shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting 'My Account' followed by 'Order Status'. If you are not registered, sign up now so you can track future orders. 

If you receive a damaged or defective item, submit a Return Request using the Customer Service contact form and we will help you exchange or return the item.

All orders are shipped from Melbourne Victoria

We utilise Australia Post and DHL parcel network. When your item has been
fulfilled, you will receive a shipping confirmation email with your tracking
information on it.

Free standard shipping in Australia and New Zealand: 7 - 10 Business Days

Express: 3-7 Business Days (+$10AUD)

Free standard shipping worldwide for all orders above $500 AUD

Standard shipping worldwide for orders less than $500 AUD will incur a $85
AUD shipping fee.

Standard shipping: 6-27 Business Days

Please note that you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Please note that due to our international courier service, we are unable to deliver to Post Office boxes, apart from in the following countries: Australia, Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and the United Arab Emirates. We do not deliver to forwarding addresses, which includes Aramex addresses.

All items are insured against theft and accidental damage whilst in transit from Great Ocean Wetsuits to the shipping address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

A shipping confirmation email with tracking details will be sent when order has been dispatched. Please make sure that email and contact details are correct when placing your order to avoid delays. 

We aim to dispatch all orders within two-three business days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Great Ocean Wetsuits is not responsible for any delays caused by destination customs clearance processes.